Frequently Asked Questions

We’ve assembled answers to our most frequently asked questions. If you do not find the information that you are looking for please contact us.

Please set your garbage cart out for collection by 5am on your assigned garbage collection day. The lid should be closed and the cart should not be overfilled. Place the cart close enough to the road for our team to easily access it on foot. We do not use automated trucks, so there is no need to place your cart at the edge of the road, where it is at risk of being hit by traffic.

We offer flexible waste collection solutions to meet your needs. In addition to emptying your designated container, we also offer the following services:

  • Extra cart collection: We can collect an extra cart for a nominal fee of $5 per occurrence.
  • Outside item collection: We can collect items outside of your cart for an additional fee.

To arrange either of these services, please contact our office. We appreciate your trust in our waste collection solutions.

The following items are expressly prohibited:

  • Hazardous waste: batteries, chemicals, electronics, fluorescent bulbs, gasoline, lead-acid batteries, medical waste, oil, paint, and propane tanks
  • Medical waste: bandages, needles, syringes, and soiled dressings
  • Electronics: devices that contain hazardous materials such as lead, mercury, and cadmium
  • Fluorescent bulbs: bulbs that contain mercury, a toxic metal that can damage the nervous system
  • Propane tanks: pressurized tanks that can explode if not handled properly
  • Whole tires: tires that can take hundreds of years to decompose and create breeding grounds for mosquitoes
  • Construction and demolition debris: materials that may contain hazardous materials such as asbestos and lead

Please dispose of these items properly to protect the environment and human health.

Bulky items can be a pain to get rid of, but they don’t have to be. With our junk removal service, we can take care of all your bulky items, from old appliances to furniture and everything in between.

Simply send us a text with a photo of your items and we’ll give you a free quote. If you accept the quote, we’ll schedule a time to come and collect your items. 

Our junk removal service is fast, easy, and affordable. We’re also licensed and insured, so you can be sure your items will be disposed of properly.

Here’s how our junk removal service works:

  1. Text a photo of your bulky items to our main number.
  2. We’ll send you a free quote.
  3. If you accept the quote, we’ll schedule a time to come and collect your items.
  4. We’ll load your items into our truck and dispose of them properly.

It’s that easy!

So if you have any bulky items that you need to get rid of, don’t hesitate to contact us today. We’ll take care of everything for you, so you can relax and enjoy your new clutter-free space.

Why choose our junk removal service for bulky items?

  • We’re fast and easy to use. Just text us a photo of your items and we’ll take care of the rest.
  • We’re affordable. We offer competitive rates and we never charge hidden fees.
  • We’re licensed and insured. You can be sure your items will be disposed of properly.

Contact us today for a free quote!

Only place these items in your recycling cart.

  • Flattened or broken-down cardboard

  • Paper, magazines, and newspaper

  • Plastic bottles, jugs, and containers (#1-#7)

  • Aluminum and metal cans

**Please keep your recyclables loose in the cart. Do not put them into bags or boxes.

Do NOT place these items in your recycling cart.

  • Greasy pizza / food boxes
  • Glass
  • Plastic bags and wrappers
  • Clothing / shoes
  • Soiled paper
  • Construction waste
  • Medical waste
  • Yard waste
  • Scrap metal
  • Diapers
  • Food
  • Toys
  • Styrofoam
  • Recyclables should be empty, clean, and dry before placing them in your recycling cart.

  • Keep all items free of food and liquid.

  • Leave items loose. Do not stack or sort items into bags, boxes, or containers.

If you miss your scheduled pickup, please call our office to let us know. We may be able to come back if we are nearby, or reschedule for a later day. However, in most cases, we will collect your extra garbage on your next scheduled trash pickup.

Our holiday schedule varies depending on the day of the week. We will notify affected customers by email the week before, and post notices on our website and Facebook page.

If your cart is lost or stolen, please report it to the sheriff’s department. There is a $75 replacement fee.

When there is inclement weather, we will do our best to provide garbage collection service.

If we are able to, we will start our routes later than normal. Please leave your garbage and recycling at the curb.

If we cannot safely operate our fleet, service may be delayed or cancelled until your next scheduled pickup.

We will send emailed notifications to all affected customers with further instructions.

For the most up-to-date information, please visit our website or Facebook page.

We offer refunds on the unused portion of your prepaid service, but only if you return the cart clean in the same condition as it was provided to you. If you prefer for us to pick up and clean the cart, there is a $25 fee.

Get the answers you need and the service you deserve

Call us, get a quote, or pay your bill online

Your convenience is our priority

Get the answers you need and the service you deserve

Call us, get a quote, or pay your bill online

Your convenience is our priority

Trash Control Residential

PO Box 218

Waxhaw, NC 28173